
Internal Reference Number: FOI_8881
Date Request Received: 01/09/2025 00:00:00
Date Request Replied To: 29/09/2025 00:00:00
This response was sent via: By Email
Request Summary: Interpreting services
Request Category: Companies
| Question Number 1: I am writing to request the following information under the Freedom of Information act. • Volume of requests for F2F interpreting for spoken languages last 12 months (July 2024 to June 2025) | |
| Answer To Question 1: 11 | |
| Question Number 2: • Spend on F2F interpreting for spoken languages last 12 months (July 2024 to June 2025) | |
| Answer To Question 2: £18,549.49 (July 2024 till May 2025) | |
| Question Number 3: • Volume of requests for BSL interpreting last 12 months (July 2024 to June 2025) | |
| Answer To Question 3: 10 (F2F & Video) | |
| Question Number 4: • Spend on BSL interpreting last 12 months (July 2024 to June 2025) | |
| Answer To Question 4: £ 853.80 (non-spoken Face to face and video, July 24 - June 25) | |
| Question Number 5: • Volume of requests for telephone interpreting for spoken languages last 12 months (July 2024 to June 2025) | |
| Answer To Question 5: 1,328 | |
| Question Number 6: • Spend on telephone interpreting for spoken languages last 12 months (July 2024 to June 2025) | |
| Answer To Question 6: £ 16,495.76 (Scheduled Telephone and on demand Telephone booking, July 24 - June 25) | |
| Question Number 7: • What are the top 10 languages requested in the last 12 months (July 2024 to June 2025) | |
| Answer To Question 7: Dari (Afghanistan), Pashto, Polish, Romanian, Bengali (Sylheti), Kurdish Sorani, Chinese(Mandarin), Ukrainian, Nepali, Farsi | |
| Question Number 8: • Are you currently engaged in a contract with a language service agency/multiple agencies? | |
| Answer To Question 8: Yes, contract in place with supplier | |
| Question Number 9: • What is the name of those agencies? | |
| Answer To Question 9: Language Empire (Supplier) | |
| Question Number 10: • If a contract for language services/interpreting is in place, what date does this end on? | |
| Answer To Question 10: 31/06/2026 | |
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Our staff at SA¹ú¼Ê´«Ã½ Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.